Level 3 HABC Diploma in Customer Service (QCF)

This qualification is designed for learners who wish to build on their knowledge and skills in the customer service sector. It is designed for learners who deal with customers on a daily basis as part of their job role in a senior position and is applicable to a variety of work environments.

Level 3

Up to 8 months


Start Date: Once every month

Key facts

Qualification Number: 601/4026/4
Learning Aim Reference: 601/4027/6
Guided Learning Hours (GHL): 289-375
Credit Value: 45
Assessment Method: Portfolio of evidence
Awarding Body: HABC
Class schedule: Once / Twice a week

Entry Requirements

Although there are no formal entry requirements to register on to this standalone qualification, HABC recommend learners have level 1 in both English and mathematics, this will also support those learners who undertake this qualification as part of an Apprenticeship programme.
This qualification is approved for delivery to learners aged 16+.


HABC Level 3 Diploma in Business Administration (QCF)
HABC Level 2 Diploma in Team Leading (QCF)
HABC Level 3 Diploma in Management (QCF)

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