Level 2 Customer Service Practitioner

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

Level 2

Up to 12 months

Maximum Funding for Employers: £3500

Start Date: Once a month

Entry Requirements:
Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.

Progression Plan:

  • Take ownership for keeping your service knowledge and skills up-to-date.
  • Consider personal goals and propose development that would help achieve them.
  • Act on and seek feedback from others to develop or maintain personal service skills and knowledge.
  • Moving forward with Customer Service Specialist Level 3
  • Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level

Professional recognition and certification:
Level 2 Customer Service Practitioner
Reference: ST0072

For further information, please contact:
tate@ictraining.co.uk
02033 711 041

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