Level 1 Award in Customer Service

This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.

This course is included in our Traineeship Programme.


Level 1

30 hours

Fully Funded

Start Date: Once a month


The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments. 

Learn how to deliver good customer service with different communication methods, how to provide good customer service in line with organisational procedures, and how to effectively deal with customer queries, problems and complaints.

If you’re interested in gaining some customer service qualifications, please don’t hesitate to contact us via our contact page, give us a call, or simply click the registration button above to register for our Traineeship Programme!

Entry Requirements

No specific entry requirements. You will be assessed by our teachers when you come to enrol.


• Achieve nationally-recognised qualifications
• Evidence your competency to employers
• Develop knowledge and competency in customer service.


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